Equipment Delivery and Activation
Complete equipment deployment, platform account configuration, and basic usage handover to help the team quickly enter operational status.
Service & Support
Let every device
Continuous and Stable Operation
From delivery and deployment to daily operations, Daochong supports long-term stable service of the battery swapping network with remote diagnostics, on-site response, and continuous operations and maintenance.
Submit Service Inquiry ↗After equipment delivery, service continuesCollaborative support covering equipment, platform, operations, and on-site maintenance.
After-Sales Service
Bringing responsiveness to real operations
Every service action revolves around device availability, problem visibility, and operational sustainability.
Remote diagnosis and handling
Use device status, alarms, and operational data to assist in diagnosing issues and provide actionable handling paths as soon as possible.
On-Site Maintenance and Support
For situations requiring on-site handling, coordinate regional service resources to support equipment recovery and follow-up inspection.
Service Method
From feedback to closed-loop resolution
Operators can submit issues through cooperative consultants or service channels. We will coordinate remote or on-site support based on device status and on-site information.
- 01
Submission Status
Describe the equipment, location, and abnormal phenomenon.
- 02
Diagnosis Confirmation
Clarify the processing direction based on platform data.
- 03
Recovery and Follow-Up
Continue to observe operating status after handling is completed.
EquipmentBattery swap cabinet, compartment, and terminal status support
PlatformAccount, order, and operational data collaboration
OperationsSite Usage and Service Process Recommendations
On-SiteRegional resource coordination and maintenance support
FAQ
Find the problem first, then find the answer
Common questions about equipment use, operations management, and after-sales support. Click to view full answers.
Equipment Selection
What scenarios are battery swap cabinets suitable for deployment in?
Starting from power usage frequency, on-site space, and service targets, choose equipment specifications that better match the actual needs of the site.
View Answer ↗ Fault HandlingWhat should be done when equipment malfunctions?
First retain the equipment and site information, then submit the situation through the service channel to facilitate a quick preliminary diagnosis.
View Answer ↗ Daily MaintenanceWhat daily inspections are needed during operation?
Establish daily inspection habits around cabinets, compartments, on-site environment, and operational status to keep equipment stable and available.
View Answer ↗ Platform UsageWhat work can the operations platform support?
The platform connects equipment, accounts, orders, and alarm information, helping operators understand site status and advance daily management.
View Answer ↗ Environmental AdaptabilityHow to select models for severe cold or high-temperature regions?
Confirm targeted configurations such as heating, heat dissipation, and protection based on local temperature, rain and snow, sun exposure, and installation environment.
View Answer ↗ After-sales SupportHow do I apply for after-sales service support?
Provide site, equipment, and issue information to help the service team complete preliminary assessment and subsequent coordination more quickly.
View Answer ↗Need on-site support or operational advice?
Tell us about your site conditions and get a response plan better suited to your current operational stage.