Accurate information can significantly shorten problem diagnosis time and avoid repeated on-site operations that may escalate risks.
When equipment displays an abnormal prompt, the compartment door cannot operate normally, or users cannot complete a battery swap, it is recommended to first record the equipment number, time of the anomaly, description of the phenomenon, and on-site photos or videos.
Then submit the issue through a cooperative consultant or service channel. The service team will determine the handling direction based on platform status, alert information, and on-site feedback, and will coordinate corresponding support when on-site handling is required.
Handling Suggestions
- Avoid repeated forced operations on abnormal devices
- Keep the equipment number and abnormal time
- If there is a safety risk, isolate the site first and provide feedback promptly