FAQ
Find the problem first, then find the answer
Common questions about equipment use, operations management, and after-sales support. Click to view full answers.
What scenarios are battery swap cabinets suitable for deployment in?
Starting from power usage frequency, on-site space, and service targets, choose equipment specifications that better match the actual needs of the site.
View Answer ↗ Fault HandlingWhat should be done when equipment malfunctions?
First retain the equipment and site information, then submit the situation through the service channel to facilitate a quick preliminary diagnosis.
View Answer ↗ Daily MaintenanceWhat daily inspections are needed during operation?
Establish daily inspection habits around cabinets, compartments, on-site environment, and operational status to keep equipment stable and available.
View Answer ↗ Platform UsageWhat work can the operations platform support?
The platform connects equipment, accounts, orders, and alarm information, helping operators understand site status and advance daily management.
View Answer ↗ Environmental AdaptabilityHow to select models for severe cold or high-temperature regions?
Confirm targeted configurations such as heating, heat dissipation, and protection based on local temperature, rain and snow, sun exposure, and installation environment.
View Answer ↗ After-sales SupportHow do I apply for after-sales service support?
Provide site, equipment, and issue information to help the service team complete preliminary assessment and subsequent coordination more quickly.
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